RETURN & REFUND POLICY
Effective Date: July 2026
At Loyal Pet Companion Supply, we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and procedures for requesting a return, exchange, replacement, or refund for products purchased through our website.
By placing an order with us, you acknowledge and agree to the terms of this policy.
1. Return Eligibility
To be eligible for a return, products must generally be:
- Unused
- Unopened
- Clean and in original condition
- In their original packaging
- Returned with original tags, labels, accessories, and included materials where applicable
Returns must meet the requirements of this policy before a refund or exchange can be approved.
2. Return Request Period
Customers should contact us within 30 days of the delivery date to request a return.
Return requests submitted after 30 days may not be accepted unless otherwise required by applicable law.
Please contact us before sending any product back.
3. Pet Product Restrictions
For health, hygiene, and safety reasons, certain pet products may not be eligible for return once opened or used.
This may include:
- Pet food
- Treats
- Supplements
- Grooming products
- Hygiene products
- Bedding or products that have been used
- Other products specifically designated as non-returnable
If a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us promptly so we can review the issue.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.
We may request:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging and shipping label
After reviewing the claim, we may provide a replacement, exchange, refund, or another appropriate resolution.
Please do not discard damaged products or packaging until your claim has been reviewed.
5. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Please allow additional time for the refund to appear in your account after it has been processed.
6. Return Shipping Costs
Unless the return is due to an error on our part, such as receiving an incorrect or defective product, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
If a product was damaged during delivery, defective, or incorrectly shipped, we will review the circumstances and determine the appropriate resolution.
7. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange or replacement where inventory is available.
Exchanges are subject to product availability and the eligibility requirements outlined in this policy.
8. Return Authorization
Customers must contact Loyal Pet Companion Supply before returning an item.
Do not send merchandise to the return address without first receiving return instructions or authorization.
Unauthorized returns may be delayed or may not be eligible for a refund.
9. Return Shipping Address
Approved returns should be sent to:
Loyal Pet Companion Supply Returns
8575 Somerset Dr. Suite A.
Largo, FL 33773
Please wait for return instructions before shipping your product.
10. Return Inspection
After the returned merchandise is received, it will be inspected to confirm that it meets the requirements of this policy.
If the return is approved, the applicable refund or exchange will be processed.
If the returned product does not meet the eligibility requirements, we may decline the refund or contact you regarding available options.
11. Promotional and Clearance Items
Products purchased during certain promotions, clearance sales, or special offers may have additional return restrictions.
Any applicable restrictions will be communicated at the time of purchase or included in the product listing.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.
If an order has already been shipped, it may need to be handled according to our standard return procedure.
13. Refunds for Cancelled Orders
If we cancel an order after payment has been collected, an applicable refund will generally be issued to the original payment method.
Refund timing may depend on the payment provider or financial institution.
14. Fraudulent or Unauthorized Returns
We reserve the right to refuse returns, refunds, or exchanges where there is reasonable evidence of fraud, abuse of the return policy, unauthorized transactions, or repeated misuse of our return process.
15. Changes to This Return & Refund Policy
Loyal Pet Companion Supply may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
16. Contact Us
If you have questions about a return, refund, replacement, or exchange, please contact us:
Loyal Pet Companion Supply
Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
Email: info@loyalpetcompanionsupply.com
Phone: (818)-564-3573
Website: https://loyalpetcompanionsupply.com
Return Address
Loyal Pet Companion Supply Returns
8575 Somerset Dr. Suite A.
Largo, FL 33773