TERMS & CONDITIONS

Effective Date: July 2026

Welcome to Loyal Pet Companion Supply. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any portion of these Terms, please discontinue using our website.

These Terms explain the rules, responsibilities, and conditions that apply when using our website, purchasing products, and interacting with our services.

1. Website Use

By using this website, you agree that you:

  • Are at least the age of majority in your country, state, or province of residence, or have permission from a parent or legal guardian.
  • Will use this website only for lawful purposes.
  • Will not interfere with the operation, security, or functionality of the website.
  • Will not attempt to gain unauthorized access to our systems, servers, or data.

We reserve the right to suspend or terminate access to our website if these Terms are violated.

2. Product Information

We make every reasonable effort to ensure product descriptions, images, specifications, availability, and pricing are accurate.

However:

  • Product colors may vary depending on your monitor or device settings.
  • Product availability may change without prior notice.
  • Minor differences between product images and actual products may occur.
  • We reserve the right to update product specifications or discontinue products at any time.

3. Pricing

All prices displayed on our website are shown in the applicable currency available during checkout unless otherwise stated.

We reserve the right to:

  • Update prices without prior notice.
  • Correct pricing or typographical errors.
  • Cancel orders resulting from incorrect pricing.

If a pricing error affects an order already placed, we will contact you before processing your order.

4. Orders

Submitting an order does not guarantee acceptance.

Loyal Pet Companion Supply reserves the right to:

  • Accept or decline any order.
  • Limit purchase quantities.
  • Restrict sales to certain customers or locations.
  • Cancel orders suspected of fraud or unauthorized activity.

If payment has already been processed for a cancelled order, a full refund will be issued.

5. Payment

We accept approved payment methods displayed during checkout.

By providing payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • All billing information provided is accurate and complete.
  • Payment authorization must be successfully completed before your order can be processed.

6. Shipping Policy

Shipping Carrier

Orders are shipped using USPS (United States Postal Service).

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Timeframes

After an order has been processed and shipped, delivery timeframes may vary depending on the destination and USPS service used.

Estimated delivery times are provided for reference only and are not guaranteed.

Tracking Information

Once your order has been shipped, tracking information may be provided to you by email or through your order information.

You can use the tracking information provided to monitor the progress of your shipment.

Delivery Delays

While we work to process and ship orders promptly, delivery delays may occur due to circumstances outside our reasonable control, including USPS delays, severe weather, holidays, customs processing, incorrect address information, or other unforeseen circumstances.

Loyal Pet Companion Supply is not responsible for delays caused by USPS or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned or delayed because an incorrect or incomplete shipping address was provided, the customer may be responsible for any additional shipping costs required to resend the order.

7. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Returned products should generally be:

  • Unused
  • Clean and in their original condition
  • Returned with original packaging where applicable

For hygiene and safety reasons, certain pet products may not be eligible for return unless they arrive damaged or defective.

Please review our Return & Refund Policy before requesting a return or exchange.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Videos
  • Icons
  • Website layout

is the exclusive property of Loyal Pet Companion Supply or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful or unauthorized purposes.
  • Upload harmful software, malware, or malicious code.
  • Attempt to interfere with or disrupt website functionality.
  • Submit false, misleading, or fraudulent information.
  • Violate any applicable laws or regulations.

We reserve the right to suspend or terminate access for violations of these Terms.

10. Third-Party Links

Our website may include links to third-party websites for your convenience.

Loyal Pet Companion Supply is not responsible for the content, privacy practices, or security of any third-party websites.

Accessing external websites is done entirely at your own risk.

11. Disclaimer

Our website and products are provided on an “as available” and “as is” basis.

To the fullest extent permitted by applicable law, Loyal Pet Companion Supply disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by law, Loyal Pet Companion Supply shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website
  • Inability to access our website
  • Product purchases
  • Shipping delays
  • Loss of profits, revenue, or data

Our total liability for any claim shall not exceed the amount paid for the applicable order.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Changes to These Terms

We reserve the right to revise or update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Loyal Pet Companion Supply operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Loyal Pet Companion Supply

Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342

Email: info@loyalpetcompanionsupply.com

Phone: (818)-564-3573

Website: https://loyalpetcompanionsupply.com

Return Shipment

Loyal Pet Companion Supply Returns
8575 Somerset Dr. Suite A.
Largo, FL 33773